Call recording

Oxilio's call recording system is a reliable and future-proofed voice recording solution ideal for businesses of any size to capture, store, retrieve and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high-quality recordings.

Oxilio's call recording solution features

• First open and secure recording solution that is compatible with market standard servers such as HP and Dell
• Thanks to its compatibility with commercial, off-the-shelf hardware, this solution is future-proofed and provides unparalleled features that reduce overall acquisition costs
• The call recording software is developed in conjunction with all the major industry players, including Avaya, Nortel, Cisco, Mitel, etc.
• It records on all platforms (Cisco, Mitel, digital telephony, IP telephony)
• A single server enables recording of all types of technology (IP port, digital, radio, analog, PRI, etc.)
• The Web interface allows secure access to the software application from any computer thanks to synchronization with the Active Directory
• The solution meets PCI DSS standards

• Access to recorded information is encrypted and limited to authorized staff only.

Benefits of Oxilio's call recording software

The call recording software enables:

Quality monitoring and service improvement- By reviewing recorded calls, the quality of service provided by agents and customer service can be evaluated using an evaluation sheet. Call recordings of interactions between agents and customers can also be used to train staff and support customer loyalty.

Compliance-  Call recording makes it possible to evaluate whether activities comply with laws, regulations, standards and policies.

Risk management-  If necessary, call recording can be used as evidence to resolve disputes quickly. It can also minimize the impact of errors and omissions during interactions between agents and customers. As well, it enables audio signatures so that businesses can eliminate paper and unnecessary delays, thereby streamlining their processes.

Secure-  Employees can fall prey to threats or harassment over the phone. With Oxilio's recording solutions, suspect calls can be reviewed to help the firm solve a problematic situation.