Cybertech Myracle Plus

The Cybertech Myracle voice recording system is a reliable and future-proofed voice recording solution ideal for the small-to-midsize enterprise to capture, store, retrieve and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high quality voice recordings for all applications including verification and compliance, dispute resolution, training and quality monitoring.

The industry leading technology built into Cybertech Myracle is used by the world's leading financial institutions, governmental and public safety organisations, and call centres. By taking advantage of commercial off-the-shelf (COTS) hardware and customer provided network storage devices, this award-winning voice recording solution provides unsurpassed functionality while reducing a firm's total cost of ownership

Features

Flexible

Multiple recording configurations - Can be used standalone for single site recording, as a satellite server for distributed recording and enterprise-wide to meet high availability and resilience requirements.

Remote administration capabilities - Web based configuration and administration tools deliver significant time and operational efficiencies ensuring lower costs of ownership.

Flexible recording and storage options - Cybertech voice recording solutions provide continuous, selective recording or record on demand and rule based archiving.

Scalable

Unlimited channels for multimedia recording - Cybertech recording solutions can record from 4 to thousands of channel extensions simultaneously, capturing voice, voice over IP and radio communications.

TETRA - Cybertech is one of the few developers of recording solutions to have achieved Motorola Dimetra certification and compatibility with other major TETRA systems including EADS.

Seamless upgrade path to IP - Recording in hybrid environments, such as traditional and VoIP telephony, can be achieved from the same platform.

Unlimited browser-based search and replay user licenses - An intuitive browser-based interface enables voice recordings to be securely retrieved and replayed from any location twenty-four hours a day. With no replay licensing limitations, any number of people can access the system as required.

Resilience and Security

Flexible storage and business continuity options - For maximum resilience, on-line storage and remote archive are standard features of Cybertech voice recording solutions. Cybertech Pro supports archiving to any mass storage device (i.e. Network Attached Storage and EMC), providing resilience and archiving flexibility for long term online access to calls. By using database replication and mirroring, identical copies of the calls can be stored in two locations. This enables organisations to meet business continuity requirements.

Tamper-proof recordings - Cybertech Pro uses the market's first 256 bit Rijndael AES audio encryption which, coupled with MD5 fingerprinting, secures the audio files against unauthorised replay, alteration or editing. This ensures that all Cybertech recordings can be used as admissible evidence in a court of law.

Open architecture - Using open-system technology and commercial-off-the-shelf (COTS) servers, CyberTech recording solutions integrate easily with existing voice and data infrastructures. They offer the highest levels of reliability, easy maintenance and scalability to meet future needs.

Integrations

Recorded calls can be tagged with additional information with or without CTI integration. Cybertech's unique digital decoding interfaces enable recorded conversations to be automatically tagged with data such as call type, dialled number and calling party number. An additional 20 user defined information fields can also be added to the recordings and used for rapid call retrieval. CTI integration wilth all major PBX brands is also available.