Retail business

The rapid evolution of markets has forced businesses of all sizes to find new solutions to improve operations, lower costs and improve overall business. Scalable and flexible, Oxilio's call recording system makes it possible to meet the industry's increasingly challenging needs.

Oxilio's call recording solution makes it possible to:

• Assess the quality of services provided by call centre employees
• Improve customer service
• Encourage increased sales through improved customer service
• Facilitate conflict resolution between customers and employees
• Provide an invoice or verbal contract during a transaction
• Protect agents in the event of a legal dispute by proving that the transaction was made in compliance with the customer's instructions
• Reduce order-taking mistakes by listening to the phone calls, if necessary

Call recording solution features

Scalable-These open-ended software solutions are designed to meet the growing needs of businesses and their call centres

Inexpensive-Oxilio's Myracle Plus system for small to medium-sized businesses provides the lowest per-channel and ongoing maintenance costs on the market

Flexible-The software solution enables blended environment recordings with analog/digital/ trunk side/voice over IP, from one recording channel

Ease of use-Oxilio's software solution is simple and intuitive and makes it possible to safely retrieve and listen to recordings from any computer

Secure-Access to information recorded by the system is protected through encryption and is limited to authorized staff

Compliant-The software solution meets PCI DSS requirements and standards