Insurance

New legislative, technical and economic realities have forced institutions in the insurance industry to find new ways to improve operations and services while lowering costs.

Oxilio's call recording solution makes it possible to:

Improve customer service: By reviewing calls recorded using the agent evaluation system, company directors can evaluate the quality of service provided by their employees and ensure that employees receive optimal training. Call recording software makes it possible to provide improved customer service and help boost sales.

Improve risk management: Thanks to call recording, companies can protect against unjustified claims and use call recordings as evidence in the event of disputes or legal action. The call recording system also enables audio signatures, thereby streamlining procedures.

Comply with regulatory requirements: Oxilio's call recording software meets international regulatory requirements and complies with PCI DSS standards.

Call recording solution features

• Compatible with commercial off-the-shelf hardware
• Secure data storage
• Meets PCI DSS requirements and standards
• Optimization of redundancy and retrieval
• Call recording on all platforms (Cisco, Mitel, digital telephony, IP telephony)
• Call recording of all technologies from a single server
• Secure access to the software from any computer