Financial institutions

New legislative, technical and economic realities have forced financial institutions to find new ways to improve operations and services while lowering costs.

Cybertech's call recording software makes it possible to:

Improve risk management: Thanks to call recording, financial institutions can protect themselves against unjustified claims and use call recordings as evidence in the event of disputes or legal action.

Comply with regulatory requirements: Cybertech's call recording software meets regulatory requirements worldwide by providing faster access to recorded calls to enable rapid dispute resolution and clarification of events. This is achieved through automated authorization processes, and by delivery of instant call and screen activity retrieval and replay. The system is accessed through standard Web browsers, with the entire authorization process fully documented for a complete audit trail of every event, including the time a call was read, use of authorizations codes and the time of playback.

Improve customer service: By reviewing recorded calls, financial institution directors can evaluate the quality of service provided by their employees, which will help to increase sales.

Call recording solution features

• Compatible with commercial off-the-shelf hardware
• Secure data storage
• Meets PCI DSS requirements and standards
• Optimization of redundancy and retrieval
• Call recording on all platforms (Cisco, Mitel, digital telephony, IP telephony)
• Call recording of all technologies from a single server
• Secure access to the software from any computer