Contact centre

Our call recording software is the leading recording solution for call centres of any size. These organizations rely on Oxilio's innovative recording system to implement essential evaluations and monitoring programs that lead to contact centre productivity and profitability.

Oxilio's call center recording software provides enhanced quality control activity automation, greater accuracy in terms of results and, last but not least, more and better quality information, resulting in increased profitability and improved customer service.

Features of Oxilio's call center recording software:

Flexible-Recording and storage options that enable users to decide what to record, save and archive, and where. An intuitive browser-based interface also enables voice recordings to be securely retrieved from any location.

Scalable and modular-The module-based architecture of the software solution makes it easy to increase the number of users whose calls are recorded. It is also possible to add operational modules such as evaluation, screen capturing and call analysis based on business needs.

Secure-Offered as a standard feature with the application, the 256-bit Rijndael AES audio encryption coupled with MD5 fingerprinting secures the audio files against unauthorized replay, alteration or editing. This ensures that all Cybertech recordings can be used as admissible evidence in a court of law.

Ease of use-The call center recording software application is simple to use. It's also easy to evaluate the work of call centre agents and generate various reports from the evaluation module.

Telephone environments compatible with oxilio's recording solutions:

Voice over IP (passive and active), digital, analog, radio frequencies, PRI link, ambient sounds (911 call centre)